What is ISAEC?
How do I get referred?
Who is eligible for ISAEC services?
How will my ISAEC referral be handled?
What do I need to do before my appointment?
How to change/cancel my appointment?
What if English is not my primary language?
How long is the assessment?
What happens during an assessment?
What if I need surgery or additional investigations?
Does ISAEC provide medication?
Will my doctor or nurse practitioner be informed about my assessment?
ISAEC is a new low back pain clinic that has been created to help assess and manage Ontarians with low back and low back related leg symptoms. ISAEC provides low back pain patients with rapid access, thorough assessment and personalized self-management plans with the goal of empowering patients to manage their low back pain.
As ISAEC is an Ontario Ministry of Health Program, referral into the program is only available to patients whose doctor or nurse practitioner is participating in the program. Please check with your family doctor or nurse practitioner to see if they are participating in the program and whether or not you meet the referral criteria.
ISAEC services are intended for patients who are suffering from persistent low back and low back related leg symptoms between 6 weeks and 12 months or recurring, unmanageable low back and low back related leg symptoms.
After receiving your referral, the ISAEC provincial intake office will contact you and book an appointment with an ISAEC clinician. Each patient is matched with an ISAEC clinician based on location proximity and availability.
To optimize your time with your ISAEC Advance Practice Clinician, we recommend that you download and complete the ISAEC Patient Intake Form prior to your first appointment.
If you need to cancel your appointment, please contact us by phone (1-888-220-3210) no later than 24 hours prior to your scheduled appointment.
It is important that we understand your condition. If you are unable to clearly communicate your condition in English, please bring a friend or family member to your appointment to help you.
The ISAEC assessment is approximately 1.5 hours in length. The first 30 minutes are set aside for the completion of the ISAEC Patient Intake Form. Upon completion, you will then be assessed by an ISAEC Advanced Practice Clinician for approximately 1 hour.
ISAEC Advanced Practice Clinicians will take the time to perform a thorough history and physical examination of your condition. You will be provided with an explanation as to the probable causes of your low back and low back related leg symptoms. Additionally, you will be provided with a self-management plan to better manage your pain, improve your mobility as well as your overall function.
If required, ISAEC patients that are suspected surgical candidates will be provided with access to spine specialists and diagnostic imaging (X-ray, MRI).
ISAEC does not provide patients with medication or additional therapy to support their low back pain self-management plans.
Your doctor or nurse practitioner will be provided with your assessment results, your self-management plan and next steps, including any required follow-up appointments. For some patients, the ISAEC clinician may contact your doctor or nurse practitioner directly to discuss the assessment.